Class Cancellation & Refund Policies

Online Class Cancellations

Class cancellations may be completed online through your HRCA household account. 

HRCA Refund & Transfer Policy

To cancel a class call 303-791-2500 (ext. 0) or the Program Coordinator. All refunds are charged a $5 processing fee. Refunds and class transfers must be requested at least five (5) business days prior to the beginning of the class. Refunds are not issued for inclement weather, if less than five days before the start of the class, or for ticketed events. 

Aquatics Programs Inclement Weather Policy

For any changes in swim class schedules due to weather, please check the HRCA website home page or call 303-791-2500 (ext. 0) or contact the program coordinator. When facilities remain open and classes run as scheduled, no refunds or make-ups will be provided for missed classes. 

Missed swim classes due to illness, schedule conflicts, or other reasons – are make-up days or pro-rated fees available? 

• Child is sick? Please be considerate of other participants. Do not bring your child to lessons if they do not feel well. 
• There are no credits or make-up lessons for any missed classes. 
• Make-up classes are not possible and refunds/pro-rated discounts are not available for any days missed during a session. 

Private Lessons Cancellation Policy

No-shows or late cancellations (under 24 hours) will not be refunded or rescheduled. Additionally, repeated no-shows and last-minute cancellations may result in the cancellation of future lessons and a suspension in scheduling additional lessons, the length of which will be at the discretion of the program coordinator. 

Adult Coached Program Cancellations

• Adult coached programs may be cancelled online prior to the start of the class.
• Punch passes expire six months from the date of purchase. Refunds are not given for expired passes.
• All swimmers registered for a class are charged a punch for the class unless they cancel their reservation prior to the start of the class.