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We moved into a new house in December and we ordered the trash service from Pro Disposal.We have had nothing but problems since we moved to this new house with Pro Disposal. For the past four weeks we have had to call them or my wife had to tack them down to get our trash picked up.We have called customer service and they frankly do not care.I have asked for the District Manager.Very DISAPPOINTED!
Please except my sincere apology on behalf of our company. I’m very sorry to learn that your experience with service and our customer service representative, was less than adequate. The miss pick up’s should have been handled correctly the first time. As I mentioned to you this morning I have highlighted (drive must call in when servicing your residents) and credited your account for the month of December.
Going forward I will continue to follow up with your account and make sure that the service issue has been rectified.
We appreciate your business -Thank you for your continued service.
Pro Disposal & Recycling
Submitted January 2018
I have had service with Pro Disposal since moving to Highlands Ranch in late September 16. The trash gets picked up every week but the majority of the time my recycling never gets picked up. I contact Pro Disposal after every service failure and they refuse to make things rite. I am really disappointed and am in the process of finding a new provider that will preform services that I pay for.
I appreciate you taking the time to call. As we discussed, you have spent more time on recycling pick up issues than you should in a lifetime. As confirmation of my commitment, I will be covering your invoice for the inconvenience and the opportunity to demonstrate our ability to deliver quality reliable service. If you have any further issues, please contact me directly.
Submitted January 2017
They cannot decide what to do with the trash cans after they empty them. We are required to place them on the curb a certain way, yet when we come home the trash cans are in the street or the middle of the drive. Even after multiple requests, they cannot put it back from where they removed it. If trash has fallen out of the can and not into their truck, they won't pick it up.
Thank you for alerting us to the problem. I am sorry you have experienced such frustrating events. I have spoken with our operations team and will instruct the drivers to be more observant when returning your trash cans. I extend my own apologies for the inconvenience this problem has caused.
Submitted September 2016