Question: I received two invoices, do I have to pay twice?
Answer: You do not have to pay your quarterly assessment twice. If you have already sent in a payment please do not send another one.
Question: Can you check if I am still on direct debit because the invoice does not indicate I am?
Answer: HRCA has not made any change to your direct debit payments. The only change made was to stop providing direct debit invoices. Link your email address to your direct debit account at the website below or call 866-729-5327.
Question: Am I going to be charged a late fee since the invoices were sent out late?
Answer: HRCA will be allowing a 30 day grace period to send in your 1st quarter assessment payment due to the error our printer vendor made. Payments must reach the assessment office by noon on the 30th of January.
Question: Will my direct debit be updated with the new assessment amount?
Answer: PayLease will be updating only a portion of the direct debits with the new amount. Please log into www.hrcaonline.org and select the “pay assessments online” option to create a login for your account so you may verify your account information.
Question: I logged in online and it shows I have a zero balance, is that correct?
Answer: No that is not correct. You must refer to your invoice to verify what you need to pay. The first invoice was incorrect; the second invoice had the correct total amount due.